Privacy Policy

White Rock Air Conditioning and Heating LLC

Effective Date: October 22, 2026


White Rock Air Conditioning and Heating LLC respects your privacy and is committed to protecting the personal information you provide when requesting or receiving our heating, ventilation, and air conditioning services.


Information We Collect


We may collect the following information when you contact us, request service, or become a customer:

  • Name
  • Telephone number
  • Email address
  • Residential or business service address
  • Appointment and service history
  • Billing and invoicing information
  • Communication preferences, including SMS consent


How We Use Your Information


We use customer information to:

  • Schedule, confirm, and manage HVAC service appointments.
  • Dispatch technicians and provide arrival notifications.
  • Prepare estimates, purchase orders, and invoices.
  • Communicate about service requests and completed work.
  • Send billing notifications and job completion surveys.
  • Maintain customer service and business records.


SMS Text Messaging and Consent


White Rock Air Conditioning and Heating LLC may send non-marketing SMS messages to customers who have provided their consent.

These messages may include appointment reminders, technician dispatch notifications, billing updates, and job completion surveys.

Message frequency may vary. Message and data rates may apply.

Customers may reply STOP at any time to unsubscribe from future SMS messages or reply HELP for assistance.


SMS consent is voluntary and is not required as a condition of purchasing our services.

We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.


Information Sharing


We may share customer information with service providers who assist us in operating our business, including scheduling, dispatching, invoicing, payment processing, and customer communications.

These providers may process information only as necessary to deliver services on our behalf, subject to applicable agreements and legal requirements.

We do not sell customer personal information.


Data Security


We use reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, misuse, or disclosure.


Data Retention


We retain customer information as reasonably necessary to provide services, maintain business records, meet legal obligations, and resolve disputes.


Your Privacy Choices


You may contact us to request information about your personal data or to request corrections or deletion, subject to applicable legal and recordkeeping requirements.

You may opt out of SMS communications at any time by replying STOP.


Changes to This Policy


We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.


Contact Us


White Rock Air Conditioning and Heating LLC

Website: https://whiterockairconditioning.com

For questions regarding this Privacy Policy, please contact our office using the contact information listed on our website.